Gambling Law Tips

4 Tips For Disputing A Charge From An Online Casino

Chargebacks are requests to the banks or payment services to stop the transaction or reverse it if there is a need for that. There are so many sides and aspects of who is included and why a dispute has been started, so we must be careful with that. Issuing a chargeback request must be followed by transaction proofs with transparently mentioned reasons for that action. You can’t dispute a charge if there is no reason for that.

If you see around you, there are small businesses and casinos that aren’t licensed and they try to scan their users. On the other hand, there are still people in the world who just want to cause damage, and they ask for refunds based on nothing, and if it doesn’t work, they go a step further, and they dispute a charge from the bank. In order to protect both parties, banks will often request proof for the transactions, so they can prevent scams and fraud.

So, as you can see, a chargeback is the action of requesting your money from the bank, so they can make a refund and resolve the problem with the casino, leaving you out of that. But, be careful, because if they prove there is no evidence chargeback was needed, they can take the money from you, so we highly recommend avoiding tricking the people to do that.

But, let’s see what you can do if it’s really needed:

1. Choose a reliable casino

source: crello.com

This is maybe the most important part of the game. If you click here, you will see how a legit online casino should look like. They must offer more than one option for those who accidentally made a bigger payment than they planned, or if the service charges something by accident. Mistakes can happen, and if you use a good online casino, they will collaborate with you until the issue is resolved.

Sadly, there are many examples of ignoring the emails and helpdesk tickets, so the clients don’t have much choice, and they need to issue the chargeback request to their bank. Be very careful when you choose the service provider, because of these reasons.

2. Be aware if there is a reason for your request

source: crello.com

Many people get very angry if they lose a lot of money while playing. Money management can prevent situations like that. Instead of asking the casino to get your money back, or even including the bank in that, you must first rethink your gambling habits, see what have you done, limit your budget, and of course, read the policies and terms of using the service.

Many conditions are listed there, but a lot of people still register to these websites without reading the rules. They usually include the issues and disputes in the terms and policies, and you can see in which cases you have a right to do that.

As we said, you need to have a reason why you dispute a charge from the casino. If the reason is changing your mind or realizing you spent a lot of money, we are sorry to tell you there is no way to “win” this fight. Even if the bank pays you the money back, if the casino has proof there was no reason for that, they will request payment from you too.

3. Keep all the records that can be useful

source: pexels.com

If the casino broke the consumer rights, or they haven’t delivered what they promised, the user has a right to request a chargeback. Also, if you have proof that they are scamming the players, or the games are rigged, make sure you save a copy of it. There are cases when you are charged for something you didn’t order or request, and you also have to tell the bank about that.

Keep in mind that what you “buy” from the online casino is not a product. It’s a service you need to pay for so you can play. But if they promise something for free, but you still need to pay for that, then someone is trying to make something shady.

But, at the same time, you must know that the banks monitor these processes, because they are already used to them, and know how to investigate the issue and see who is guilty and for what. So, if you have an idea to easily get back your money, never forget that they are obligated to check the same thing with the provider.

4. Your bad decisions are not on the casino

source: pexels.com

If you accidentally do something, you may have understood from the casino, and all the things can be resolved if you explain to them nicely what was the problem. They probably won’t give you back the money, but they will provide coupons or vouchers of the same value you can use in the future. But, if you increase the bets and you don’t have control over the budget, then you are responsible for that actions.

Remember, casinos live from the people who spend money on them, and every now and then they reward someone for the dedication. But if you decided to double the bet, and still haven’t won something, then you are the one who is responsible for that and no one else in the world.

Make sure you know what you do all the time, so you can avoid unpleasant situations and disputes even when you know you are “guilty” for the money spent on the service.

Our final words

Money things can be really tricky, and you must know what you have to do if something unwanted happens. Make sure you explain all the things to the casino provider, or to the bank, so you can get the money back.

Remember, everyone is responsible for their actions, and if you want to scam the banks and casinos, they will know that anyway, and you risk being sued for that. Be smart, and don’t request a chargeback when there is no reason for that.

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